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Terms and Conditions


EARTHLING is the licensed owner of the brand eazysupplies.com and the website eazysupplies.com. We at EARTHLING respect your privacy. The privacy policy outlines the manner in which the data furnished by you is used by EARTHLING. By utilizing the services provided by the site you agree to the privacy policy and the terms and conditions and also to the collection and use of information provided by you by eazysupplies.com.


Services of the Site would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

Purchasing/Shopping Rights

If you are making a purchase on behalf of an institution/establishment or any other business entity the following conditions of purchase would prevail

  • EARTHLING has all the right to know the purchase related details like billing address, PAN, VAT, purchase department contact person etc. of the purchasing entity. It is mandatory to disclose these details by the user.
  • The onus of ascertaining that you (the user) are the rightful person to place the order on behalf of the institution lies on you. EARTHLING is not bound to ensure any check on the eligibility of the user to place the order on behalf of the institution.
  • EARTHLING may also seek purchase related and billing related details over telephonic call, the user is bound to provide the correct details to ensure seamless operations.
  • The onus of providing the correct billing details lies with the user. If there is any discrepancy in billing like VAT/PAN mismatch etc, the user will be liable for the same.

Copyright & Site access

You can access site only as a user to access the services offered by the Site. At no point are allowed to make personal or commercial use of the site contents; product listing; descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any other purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site. You may also not use any meta tags or any other "hidden text" utilizing the Site’s name or EARTHLING’s name or trademarks. Any unauthorized use terminates the permission to use the site and would suspend your account on immediate basis. Any dispute, disagreement, legal matters or infringement of the terms and conditions will be addressed under Delhi Jurisdiction.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. The shoppers can check, correct, modify the information that we hold about them in “my profile” tab in My Account section.
By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting the customer service.


All the products listed on the Site are inclusive of Tax (either VAT or CST) . The prices mentioned at the time of order confirmation will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order. The Shopper has the right to reject the product at the time of collection/delivery if the price is not agreeable.
Eazysupplies.com, which is an online order collection site, is primarily focused towards institutional and wholesale sales, invariably all the products are priced below the MRP. eazysupplies.com does not bind EARTHLING to offer or charge uniform price to all customers. EARTHLING is free to charge and offer differential discounts and pricing to different customers based on the trading terms.

Cancellation Policy

You can cancel your order or any item in your order, till the item is not shipped by eazysupplies.com . In order to cancel an item in your order, call customer support on +91 – 8744 040 040 In such a case we will refund any payments already made by you for the order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

In case you are not satisfied with a product you can contact our customer support team and we will do the needful. We insist you check all the items at the point of delivery, if not satisfied the goods should be returned at the time of delivery itself.
Goods once delivered will not be taken back unless the product is damaged, expired, or faulty. Our supply team checks the quality of all ordered products before dispatched. Products purchased on eazysupplies.com can be returned as per below only if unopened and in resalable condition.

Category Damaged/ Expired/ Quality Other Reasons
Dairy Products Call Within 2 days of delivery No return
Packaged Food Call Within 5 days of delivery No return

We will issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills. You can alternatively also write/call our customer support in case you need the amount to be credited back to your bank, which will be duly done.

Product Related Information

The users are required to check the products at the time of delivery. The transaction will be considered executed only at the time of delivery. The site eazysupplies.com is a medium to showcase the product range held by EARTHLING for sale and at no point can be held liable to deliver all the product related information. The individual product details (like ingredients, Date of manufacturing, expiration date, Lot number, manufacturer etc) however can be checked by the consumer/user at the time of physical delivery.

MRP mismatch

As the site eazysupplies.com is primarily focused towards institutional and wholesale sales, invariably all the products are priced below the MRP. At no point eazysupplies.com can be penalized or be held liable for the MRP mismatch between the products delivered and the MRP showcased on the site. Such an aberration if any would be due to change in MRP from the manufacturer of the supplied products, non-updation of the same on the site will be purely incidental and in no way would reflect the intention of the company to undermine or over-emphasize the real MRP of the product.

Product Defect

EARTHLING at no point can be held liable or can be penalized for manufacturing defects or any other inherent or otherwise defects in the product. Only the manufacturing company would be held liable in all cases of damaged/defective products. Eazysupplies.com however will ensure the return/refund of the Defective/Damaged products as per the company policy.

Order Placement and Service

Placing an order with eazysupplies.com will be considered equivalent to giving a PO (purchase order) to the company and does not bind EARTHLING under any contract. PO servicing either in full or part is purely at the discretion of EARTHLING. EARTHLING cannot be held liable for products being out of stock. EARTHLING however will ensure that the user/purchaser faces no inconvenience and is well supported by the customer care team. For every order placed with eazysupplies.com , an order confirmation mail will be sent which will carry the details of all the products that eazysupplies.com is in a position to supply at the given rates. The order confirmation mail will be binding of the products that EARTHLING will dispatch for the consumer as per the order.

Billing company- earthling

EARTHLING is the licensed owner of the brand eazysupplies.com and the website eazysupplies.com . All the billing under eazysupplies.com will be made by EARTHLING which is having its registered office at 70-73; UGF; WTC; Babar Road; New Delhi 110001. VAT/CST number is 07230463569.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by eazysupplies.com for redelivery shall be claimed from you.
  • That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  • You will provide authentic and true information in all instances as per your knowledge and understanding where such information is requested of you. eazysupplies.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Site.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the Site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Product Images and Colours

Although we make the best possible effort to display the current/running product labels, packs etc. Along with its true colors, it may be possible that the actual product label or color might be different from as shown in the site. The same might be because of label changes done by the manufacturer or due to technology issues like resolution and color. The customer is required to check the product thoroughly at the time of delivery, if not satisfied the goods should be returned at the time of delivery itself.

Modification of Terms & Conditions of Service

EARTHLING may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by EARTHLING and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Delhi.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site and to the site pages maintained on facebook, linked-in and other social networking based portals, shall be and remain the property of EARTHLING. EARTHLING will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. EARTHLING is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain vilifying or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam" . EARTHLING does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant EARTHLING the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify EARTHLING and its affiliates for all claims resulting from any Comments you submit. EARTHLING and its affiliates take no responsibility and assume no liability for any Comments submitted by the user or any third party.

Copyright & Trademark

EARTHLING expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of EARTHLING or any third party's intellectual property rights. All rights, including copyright, in this website are owned by EARTHLING. You may not modify, distribute or re-post anything on this website for any purpose. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of EARTHLING, its affiliates, its partners or its suppliers. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply EARTHLING endorsement, sponsorship or recommendation of the third party, information, product or service. EARTHLING is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, EARTHLING and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you


You agree to defend, indemnify and hold harmless EARTHLING, its employees, owners, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to EARTHLING or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or EARTHLING. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. EARTHLING may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to EARTHLING. Upon any termination of the User Agreement by either you or EARTHLING, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Privacy Policy

We respect and are committed to protecting your privacy. We will only use the information that we collect about you lawfully. The purpose behind we collect information is: firstly, to process your order and second, to provide you with the best possible service.
This Privacy Policy provides succinctly the manner your data is collected and used by EARTHLING on the Site.
As a visitor/customer to the Site you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by EARTHLING in the manner provided in this Privacy Policy.

What information is, or may be, collected form you?

As part of the registration process on the Site, EARTHLING may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Company Details etc. and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we Collect the Information ?

EARTHLING will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. EARTHLING is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

How is information used ?

EARTHLING will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. EARTHLING will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. EARTHLING will use this information to preserve transaction history as governed by existing law or policy. EARTHLING may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. EARTHLING will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of EARTHLING for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared

EARTHLING will not use your financial information for any purpose other than to complete a transaction with you. EARTHLING does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with EARTHLING’s business associates and partners. EARTHLING may, however, share consumer information on an aggregate with its partners or thrird parties where it deems necessary. In addition EARTHLING may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information ?

To protect against the loss, misuse and alteration of the information under its control, EARTHLING has in place appropriate physical, electronic and managerial procedures. Although EARTHLING will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that EARTHLING will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information ?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: customerservice@eazysupplies.com

Policy updates

EARTHLING reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.